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Disclaimer2010-2020 BMW 550i Technical Service Bulletin # 840909 Date: 090601

Disclaimer2010-2020 BMW 550i Technical Service Bulletin # 840909 Date: 090601

BMW Assist(R) - Vehicle Position Is Incorrect

SI B 84 09 09

Communication Systems

June 2009

Technical Service

2010-2020 BMW 550i Sedan (E60) V8-4.8L (N62TU) Page 248

SUBJECT

BMW Assist Services - Vehicle Position Incorrect

MODEL

E60, E61 (5 Series)

E63, E64 (6 Series)

E70 (X5)

E71 (X6)

E82, E88 (1 Series)

E90, E91, E92, E93 (3 Series)

F01, F02, (7 Series)

This affects all vehicles equipped with BMW Assist and Teleservice.

SITUATION

When a BMW Assist Services call is placed, an incorrect vehicle position is transmitted to the call to the call center.

CAUSE

The vehicle is used only for driving short distances (less than 15 minutes per day).

The vehicle reference position is updated in the vehicle from the GPS (Global Positioning Satellites) approximately 15 minutes into each driving

cycle. When the vehicle is used on a regular basis for 15 minutes or less, the stored vehicle position is not updated. The incorrect vehicle position

becomes noticeable after approximately 2 weeks.

PROCEDURE

The customer should be informed about the connection between short distance driving and GPS data updating.

To perform the updating, the GPS data from the satellites has to be received again. Drive the vehicle for a period of more than 20 minutes and then

check that BMW Assist Services are operating properly.
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