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2010-2020 BMW 328i Technical Service Bulletin # 840310 Date: 101101

2010-2020 BMW 328i Technical Service Bulletin # 840310 Date: 101101

Campaign - Missing BMW Assist(R) Services

SI B84 03 10

Communication Systems

November 2010

Technical Service

PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES BEFORE CUSTOMER

DELIVERY OR THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS.

SUBJECT

Service Action: Missing BMW ASSIST Services

MODEL

E82, E88 (1 Series)

E89 (Z4 Roadster)

E9x (3 Series)

SITUATION

The "BMW TeleService" options (6AA and 6AB) are not in the vehicle order. The following online services are therefore not available in the

vehicle:

^ Automatic BMW TeleService call

^ Roadside Assistance call

^ Service call

AFFECTED VEHICLES

This Service Action involves E82, E88 (1 Series), E89 (Z4 Roadster) and E9x (3 Series) vehicles with option 8SC (TeleService), produced between

September 1st and September 29th, 2010.

In order to determine whether a specific vehicle has had this Service Action completed or is affected by this Service Action, first check the B-pillar

label for code number 582. If code number 582 has been punched out, the campaign has already been performed. If code number 582 has not been

punched out, it will be necessary to utilize the "Service Menu" of DCSnet (Dealer Communication System) or the Key Reader. Based on the

2010-2020 BMW 328i Sedan (E90) L6-3.0L (N52K) Page 381

response of the system, either proceed with the corrective action or take no further action.

CORRECTION

Retrofit the missing TeleService features with ISTA/P 2.39.3 or higher.

PROCEDURE

Follow the procedure in the attachment.

LABEL INSTRUCTIONS

This Service Action has been assigned code number 582. After the vehicle has been checked and/or corrected, obtain a label (SD 92-395) and:

A. Emboss your BMW center warranty number in the middle of the label (1);

B. Punch out code number 582 (2), printed on the label; and

C. Affix the label to the B-pillar as shown.

If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the old one. Do not affix one label on

top of another one, because a number from an underlying label could appear in the punched-out hole of the new label.

WARRANTY INFORMATION

ATTACHMENTS

2010-2020 BMW 328i Sedan (E90) L6-3.0L (N52K) Page 382
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