Tuesday, June 16, 2020

Technical Service Bulletin # Mercedes Benz Truck GL 550 LI82-85_P-0490662 Date: 120509

Technical Service Bulletin # Mercedes Benz Truck GL 550 LI82-85_P-0490662 Date: 120509

Audio 50/COMAND APS - Theft Protection Active Displayed

Audio 50 APS / COMAND APS: The display shows the message "Theft protection active", as a result initial startup not possible/cannot be

completed

Topic number LI82.85-P-049066

Version 2

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 68

Design group 82.85 Navigation and communication systems (CNS,

ICS, COMAND, FleetBoard)

Date 05-09-2012

Validity Models 169, 245, 171, 230, 211, 219, 203 CLC, 164 and 251 with COMAND (code 512 or 527) or Audio 50 APS (code 511 or Model 463 with COMAND (code ET4) NTG2.5

Reason for change Removed note to fax CAN log

Complaint:

Fault profile 1/2: The display of the COMAND unit (A40/3) or Audio 50 APS (A2/56) shows the message "Theft protection active".

Fault profile 3/4/5: Initial startup of the COMAND unit (A40/3) or Audio 50 APS (A2/56) cannot be performed with DAS/Xentry Diagnostics or is

aborted prematurely.

Cause:

Re. 1. The COMAND (A40/3) or Audio 50 APS (A2/56) is in the "as-delivered state". In DAS/Xentry Diagnostics go to Actual values/Theft

protection and check the status of the COMAND (A40/3) or Audio 50 APS (A2/56). Initial startup of the COMAND (A40/3) or Audio 50 APS

(A2/56) with DAS/Xentry Diagnostics was not performed during the last installation. The PIN is still stored in the COMAND (A40/3) or Audio 50

APS (A2/56). The COMAND (A40/3) or Audio 50 APS (A2/56) locks after approx. 50 activation sequences.

Re. 2. The COMAND (A40/3) or Audio 50 APS (A2/56) is in the "as-delivered state". Initial startup was performed approx. 2-4 weeks ago and the

PIN has already been redocumented in VeDoc. However, the initial startup was not completed properly due to a procedural error in DAS/Xentry

Diagnostics.

Re. 3. The COMAND (A40/3) or Audio 50 APS (A2/56) is in the "as-delivered state" and is new from the warehouse. Initial startup cannot be

performed with DAS/Xentry Diagnostics because the PIN cannot be read from the COMAND (A40/3) or Audio 50 APS (A2/56). During initial

startup, the PIN was erased with DAS/Xentry Diagnostics too early to allow initial startup to be completed successfully.

Re. 4. In model series 164 and 251 the EZS/EIS control unit (N73) A164 545 15 08 or A164 545 16 08 is installed. The EZS/EIS control unit (N73)

and the COMAND (A40/3) or Audio 50 APS (A2/56) are not compatible with the "Theft protection" function.

Re. 5. The COMAND (A40/3) or Audio 50 APS (A2/56) is in the "CAN signal disrupted" state. The fault code DA00 is stored in the fault memory

of the COMAND (A40/3) or Audio 50 APS (A2/56). Initial startup is not possible because there is a CAN fault. CAN communication to the

EZS/EIS control unit (N73) is disrupted or faulty.

Remedy:

Use at least DAS/Xentry Diagnostics version 11/09 with add-on 1352 or DAS/Xentry Diagnostics version 01/10 with add-on 1354!

Re. 1. Perform initial startup of the COMAND (A40/3) or Audio 50 APS (A2/56) with DAS/Xentry Diagnostics.

Re. 2. Perform another initial startup of the COMAND (A40/3) or Audio 50 APS (A2/56) with DAS/Xentry Diagnostics.

Re. 3. Report the case to your market coordinator with a control unit log of the telematics control unit. He will forward the case to Daimler AG

headquarters. They may be able to determine the PIN again. When the PIN has been determined, perform initial startup of the COMAND (A40/3) or

Audio 50 APS (A2/56) with DAS/Xentry Diagnostics.

Re. 4. Replace the EIS (N73). To do this, determine the part number in the EPC system. Perform initial startup of the EIS (N73) and transfer the

chassis number to the EIS (N73). Be sure to use the correct upper and lower case letters. Perform another initial startup of the COMAND (A40/3) or

Audio 50 APS (A2/56) with DAS/Xentry Diagnostics.

Re. 5.a:

Check whether the chassis number has been transferred correctly in the EIS (N73).

1. Use DAS/Xentry Diagnostics to access the menu "EZS/EIS /Control unit adaptations / Write VIN" and check that the chassis number is

written correctly (including upper and lower case letters).

2. Perform a "MOST ring restart" in the COMAND (A40/3) or Audio 50 APS (A2/56) with DAS/Xentry Diagnostics. The menu item

"Restart optical ring" can be found in DAS/Xentry Diagnostics under Audio, Video, Navigation and Telematics.

3. Erase the stored fault in the Audio 50 APS (A2/56) and COMAND (A40/3).

4. Perform initial startup of the COMAND (A40/3) or Audio 50 APS (A2/56) with DAS/Xentry Diagnostics.

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 69

Re. 5.b

b: Check whether CAN communication is functioning correctly at the COMAND (A40/3) or Audio 50 APS (A2/56). Perform a quick test

to check other control units for CAN faults and process these faults completely. Then perform initial startup of the COMAND (A40/3)

or Audio 50 APS (A2/56) with DAS/Xentry Diagnostics.

Re. 5.c:

If there are no other CAN faults stored in other control units and the EZS/EIS control unit (N73) contains the correct chassis number,

but the fault code DA00 is still stored and current in the COMAND (A40/3) or Audio 50 APS (A2/56), please log the CAN-B as

described in the attachment. Create a PTSS case and attach the CAN-B log.

Note:

When an Audio 50 APS (A2/56) or COMAND APS (A40/3) with PIN theft protection is installed in a vehicle, the PIN code is

automatically redocumented in the VeDoc system (online) as of DAS version 11/09. After successful initial startup, please check whether

the PIN has been redocumented correctly in the VeDoc system.

Attachments

Symptoms

Control unit/fault code

Work units

WIS-References

Attachment

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 70

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 71

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 72

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 73

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 74

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 75

2011 Mercedes Benz Truck GL 550 (164.886) V8-5.5L (273.963) Page 76

Instruction Sheet for logging the CAN-B